Mission Statement

The mission of CEITPS is to provide royalty-free standards for Information Technology (IT) performance measures. The Consortium is initially focused on information technology performance measures in higher education, but the standards published may (should) be applicable to other industries that employ information technologies.

Metrics are increasingly becoming a universal tool used for improving information technology services or products. One barrier to the successful use of metrics in higher education IT circles is the absence of a common language and a lack of agreed upon standards for those measures. A set of standards for IT performance metrics will enhance the ability of organizations to improve the performance and the value or quality of their services and products. Additionally, standards for determining the quality of services or products will offer organizations the opportunity to fairly and accurately benchmark with their peers.

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  • What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.
    John E. Jones
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